FAQS

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

 

All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Please refer to our shipping policy.

 

WHAT METHOD IS USED FOR SHIPPING?

 

All packages are shipped via USPS.

For customer service inquiries only, please E-mail: info@lareinabyracquel.com

 

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

 

We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.

DO YOU OFFER RETURNS?

 

No. All sales are final. Please refer to our Return/Exchange Policy. Please note La Reina by Racquel reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

 

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at info@lareinabyracquel.com

with your inquiry

 

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

No, once you place an order it is final.